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Design, Develop, and Manage Human Capital

 

Peter grew up in the Midwestern USA, moved to Atlanta in his 20's, and has since lived in Romania, Hungary, France, and Ireland before moving to Boston in 2017.

In his career, Peter has ushered every stage of the corporate life cycle and has been a successful contributor in human resources, management, information technology, and software development. His expertise in people operations has been applied in both strategic and generalist HR roles as well as recruiting and training / L&D in multiple industries and countries. Currently, he is the HR Business Partner / HR Operations Specialist at a company that publishes textbooks and digital learning systems for language schools worldwide. He also provides a variety of independent training and consulting services.

During his personal time, Peter volunteers as an event coordinator for multicultural / expat organizations, attends concerts and performing arts, and enjoys his passions as a private pilot and boating / sailing enthusiast. He also travels as often as he can and hopes to eventually relocate back to Ireland.

  • Double-Masters (MBA) in Human Capital Management and International Business

  • Postgraduate Diploma in Managing Risk and System Change at Trinity College Dublin, Ireland (current student)

  • Bachelor’s in Business Information Systems

  • Microsoft Certified Professional (MCP)

  • Certified Trainer: English as a Foreign Language (TEFL); first aid / CPR; and TIPS

  • Certified in coffee / Barista arts and food safety

Peter Swank

EXPERIENCE

2020 - Present

HR BUSINESS PARTNER (HRBP) / HR OPERATIONS SPECIALIST

Boston, MA

  • Partner with management and provide guidance: policy / procedures, strategic planning, HR and organizational strategies, talent management, recruiting and onboarding, etc.

  • Work closely with management and employees to improve work relationships, build morale, reduce grievances, and increase productivity and retention

  • Monitor and report on workforce and succession planning

  • Identify training needs and implement L&D programs

Technology: ADP, Microsoft Office, LinkedIn, Adobe Acrobat, Illustrator, InDesign, Photoshop, Windows, Sharepoint, JazzHR, E-Verify, VerifiedFirst, Slack

2015 - Present

TRAINING AND DEVELOPMENT CONSULTANT

Dublin, Ireland | Toulouse, France | Boston, MA

  • Design training programs and digital learning systems, including materials, curricula, content editing, outreach, and marketing

  • Deliver specialized training in English for foreign workers, customer service, hospitality, food and beverage service, coffee arts, first aid / CPR, technology, etc.

  • Coach expats and immigrants in career development and job search

Technology: Microsoft Office, Photoshop, Adobe Acrobat, ACDSee Photo Studio, macOS, Apple TV, Windows, StarBoard, Website Design / HTML, Zoom Video Conferencing

2019 - 2020

DIRECTOR OF RECRUITING AND BIS

Boston, MA

  • Directed all phases of full-cycle recruiting and onboarding for technical, executive, management, and administrative roles; increased staff 45% in first eight months

  • Developed and executed HRIS, salary analysis (PayScale), and talent acquisition strategies

  • Partnered with hiring managers on workforce planning

  • Supported HR team in payroll (ADP), benefits administration, compliance, performance management, policies and procedures, employee engagement, content editing, etc.

  • Scoped, planned, and implemented projects and technologies to sustain continued growth and productivity

  • Worked with vendors and implementation partners to ensure accuracy, transparency, and contractual compliance

Technology: PayScale, ADP, Microsoft Office, LinkedIn, Indeed, Google G-Suite, Nexonia, Adobe Acrobat, Photoshop, Windows, Zoom Video Conferencing, Google Meet, Skype, Slack

2018 - 2019

HUMAN RESOURCES MANAGER

Lexington, MA

  • Defined HR strategy and structure of twin hotel complex (Aloft and Element, franchised), including compliance, process improvement, performance management, employee engagement, retention, conflict resolution, and employee relations

  • Oversaw employee time and attendance, schedules, and payroll (ADP)

  • Recruited, interviewed, trained, and onboarded new hires in all hotel departments

  • Administered e-training and cross training programs

Technology: Lightspeed, ADP, Microsoft Office, LinkedIn, Indeed, Adobe Acrobat, Photoshop, Windows

2013 - 2015

DIRECTOR OF SPECIAL PROJECTS (STRATEGIC HR)

Atlanta, GA

  • Spearheaded strategic design, support, and marketing of proprietary time and attendance system

  • Implemented “The Four Disciplines of Execution” employee engagement and change management programs nationwide

  • Designed and administered proprietary applicant tracking systems (ATS) and HR information systems (HRIS) using PHP, HTML, and MySQL databases

  • Improved job candidate quality by creating Myers-Briggs style interview evaluation metrics to show probability of workplace success

Technology: Microsoft Office, Photoshop, Adobe Acrobat, ACDSee Photo Studio, NetClockIn, Visual Basic, Windows, Website Design / HTML, PHP, CSS, JavaScript, MySQL Databases

2001 - 2012

VP OF DEVELOPMENT / CHIEF OPERATING OFFICER

Atlanta, GA | Merriam, KS

  • Partnered with the executive team to define corporate structure, staffing, and capability

  • Defined and directed overall and strategic activities for the business, including organizational design, re-organization, strategic planning, budget, training and development, marketing, and contract negotiation

  • Led HR functions, recruitment, talent management, succession planning, and change management

  • Programmed full stack software suite to manage operations and Website using PHP, HTML, and MySQL databases

  • Designed, installed, and administered Windows computer network and Panasonic KX-TA telephone system

Technology: Microsoft Office, Photoshop, Adobe Acrobat, ACDSee Photo Studio, Windows, Website Design, HTML, PHP, CSS, JavaScript, MySQL Databases, Panasonic KX-TA

 

EDUCATION / CERTIFICATION

2021

POSTGRADUATE CERTIFICATE / DIPLOMA

Managing Risk and System Change

A rigorous but practical Masters-level program, centered on risk management, change management, new technologies, and system design with an innovative, integrated approach to the role of people in such systems. It brings the next generation of safety, risk, and change management to everyday practice with a systemic, proactive, and performance focus.

2014

MASTERS OF BUSINESS ADMINISTRATION

Human Capital Management and

International Business

A double-concentration MBA that developed valuable skill sets and prepared Peter to be a world-class strategist able to analyze, design, and implement projects as an influential leader as well as address changing needs in talent acquisition, organizational development, talent management, retention, and critical skill shortages.

2006

BACHELOR’S OF SCIENCE

Business Information Systems

A blended degree of business administration and technology management that prepared Peter to examine business problems, translate these issues into information systems solutions, automate business processes, and direct the supporting human capital.

2008

MICROSOFT CERTIFIED PROFESSIONAL (MCP)

A technical certification that demonstrates Peter's expertise in supporting users and troubleshooting a Microsoft Windows operating system.

2015

CERTIFIED TEACHER OF ENGLISH AS A FOREIGN LANGUAGE (TEFL)

An intensive training program in Toulouse, France that prepared Peter to teach non-native English speakers general and business English at all levels and ages, including one-to-one, online / e-learning, and classroom. This program also developed transferable skill sets in classroom management, various training techniques, and language theory. 

2019 and 2020

CERTIFIED TIPS TRAINER

Programs in Boston, MA that qualifies Peter to train others on safe alcohol service, intervention techniques, customer service, professionalism, compliance with state and local regulations, teamwork, and building bridges with the community.

 
 

LET’S CONNECT

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2015 and 2020

CERTIFIED BARISTA

Intensive programs in Dublin, Ireland and online that provides Peter with specialized skills and trade secrets in coffee history, espresso equipment and techniques, farm-to-cup theory, grinder calibration, milk chemistry and texturing, latte art, customer service, and workflow systems. Also provided practical café work experience and HACCP Food Safety certification.

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