I am a seasoned executive management professional, burnt out on the office environment. Having taken a holistic view of my career, I want to switch gears and work more with people. Facilitating this and giving me fresh perspective, I took a pan-European sabbatical for most of 2015.

I earned a TEFL / ESL teaching certificate in France, where I taught English to adult students. I also earned a Qualified Barista Award and HACCP food safety certification from the Dublin Barista School in Ireland.

I am exploring career paths that focus on human capital and customer service / relations.

  • Skills: Customer service, training / development, employee engagement, workforce planning, organizational development, business strategy, project management, human resources.
  • MBA in International Human Capital Management.
  • Upbeat / engaging personality, outgoing, passionate, natural leader and team player.
  • Dynamic 15+ year background with progressive responsibility; starting in customer service and IT, progressing to operations management and organizational development.
  • Native / fluent English; conversational French; elementary Spanish, Romanian, and Bulgarian.


Mar 2015 – Present Sabbatical Hungary, France, and Ireland
  • Taught English to adult students in Toulouse, France.
  • Provided excellent customer service as a Barista in Dublin, Ireland.
  • Earned certifications for teaching, coffee, and HACCP food safety.
  • Studied languages, multiculturalism, and human relations.

Jul 2013 – Mar 2015 Director of Special Projects at Corporate Payroll Services Norcross, GA USA
  • Managed marketing material design, operations auditing, and process development.
  • Focused on improving human capital: productivity, morale, hiring, and retention.
  • Implemented "The Four Disciplines of Execution" employee engagement program.
  • Created automated, Web-based résumé / CV management system (HTML and PHP).
  • Administered time and attendance product (sales, support, and training).

Apr 2001 – Dec 2012 Multiple Positions at Fire Consulting International, Inc. Merriam, KS / Atlanta, GA USA
    Director of Operations (Oct 2010 – Dec 2012)
    • Performed daily and special management and organizational development duties.
    • Automated operations, reducing overhead and increasing profit margin 316%
    • Optimized resources by conducting cost / volume / profit and project analysis.

    Independent Consultant (Jun 2006 – Oct 2010)
    • Launched national program / division providing loss administration and vendor management for a major U.S. insurance carrier.
    • Single-handedly designed and implemented extensive operations platform to support insurance program using PHP, HTML, and MySQL.
    • Provided workforce planning and training, organizational design, contract negotiation, and business development.

    Information Systems Manager (Apr 2001 – Jun 2006)
    • Centralized information management and communications by installing / maintaining computer networks, telephone systems, and software.
    • Managed and recruited technology vendors and staff.
    • Provided services through building reconstruction and corporate dissolution / startup.

1996 – 2002 Assistant Manager at Boston Market Overland Park, KS USA
  • Managed customer service, staff, hiring / discharge, inventory, food preparation, and general restaurant operations.
  • Implemented continuous process change requests from corporate office.
  • Encouraged employee competition, awarding top performers with fine dining and gift certificates.
  • Enhanced employee retention and satisfaction by organizing regular staff events.
  • Created multicultural holiday displays, winning first place in regional contest.


Nov 2015    Qualified Barista Award from Dublin Barista School Dublin, Ireland
  • Barista levels 1 and 2, practical workshops, latte art, and in-café training.
  • HACCP food safety levels 1 and 2.

Jul 2015    TEFL / ESL Teacher Certification from TEFL Toulouse Toulouse, France
  • Business English concentration.
  • Adult students, pre-intermediate and intermediate levels.
  • One-to-one and classroom teaching experience (PPP and drama lesson focus).

Nov 2014    MBA: International Human Capital Management from Bellevue University Bellevue, NE USA
  • Featured Courses: Management of Organizational Relationships, Strategies for Recruitment, Regulation / Ethics for International Business, Management of People in Society, Organizational Behavior, Strategic Management, Organizational Management, Global Operations Management Strategies

Jan 2006    BS: Business Information Systems from Bellevue University Bellevue, NE USA


Computer Skills:
  • Proficient in Microsoft Office, Photoshop, and Windows platforms
  • Expert in HTML and PHP Website design
  • Microsoft Certified Professional (MCP): Support and Troubleshooting

Volunteer Experience:
  • Promoted performing arts as a Customer Service Attendant for the Atlanta Shakespeare Company in Atlanta, GA USA (2014 – 2015). Letter of Recommendation
  • Promoted adult education and provided cultural advocacy, public relations, fundraising, sales, and vendor management at a variety of festivals and events for Alliance Française d'Atlanta and Atlanta Greek Festival in Atlanta, GA USA (2006 – 2015).

Awards / Honors:
  • Bellevue University Dean's List Scholar
  • 2007 and 2013 "Man of the Year" awards (for volunteer work)
  • Chaplain's Leadership Award (for volunteer work)
  • School of Instruction Excellence Award (for volunteer work)
  • U.S. Private Pilot's License
  • U.S. Space Academy Certificate of Graduation
  • 5th Place: Concours National de Français
  • Multiple scholastic French awards

Disciplines of Success:
  • Focus on clear, simple, and wildly important goals.
  • Concentrate on leading measures / behaviors that affect results.
  • Engage employees and guide their ownership of organizational goals.
  • Drive motivation by holding employees accountable to each other.