• Skills: Training / development, employee engagement, workforce planning, organizational development, business strategy and management, project management.
  • MBA in International Human Capital Management; TEFL certified teacher / trainer.
  • Upbeat / engaging personality, outgoing, passionate, natural leader and team player, multilingual.
  • Dynamic 14+ year background with progressive responsibility, starting in customer service and I.T., progressing to operations management, followed by organizational development and HR.


Performance-driven, multicultural human capital / organizational development specialist. Helps companies optimize and retain high-potential talent. Looking to leverage knowledge and experience into management role directing training / development, engagement, and organizational change.

  • Recognized for leadership, project completions, and willingness to assume additional responsibility.
  • Self-motivated with passion to achieve objectives through dedication, integrity, and hard work.
  • Excellent communicator with strong speaking, writing, and technology skills.
  • Natural ability to build and direct cohesive, productive groups.
  • Outgoing personality; able to work in diverse environments independently or in teams.
  • Native / fluent English; conversational French; elementary Spanish, Romanian, and Bulgarian.
  • US citizen; authorized to work in Ireland for any employer (stamp 4 resident with work permit).


Mar 2015 – Present Sabbatical Hungary, France, and Ireland
  • Attended certification program full time.
  • Studied languages and multiculturalism through immersion.

Jul 2013 – Mar 2015 Director of Special Projects at Corporate Payroll Services Norcross, GA USA
  • Improved productivity, morale, and retention by holding weekly training sessions.
  • Implemented "The Four Disciplines of Execution" employee engagement program.
  • Reduced overhead by created automated, Web-based CV management system.
  • Enhanced employee quality by conducting interviews and psychometric assessments.
  • Administered time and attendance product (sales, support, and training).
  • Managed marketing material design, operations auditing, and process development.

Apr 2001 – Dec 2012 Multiple Positions at Fire Consulting International, Inc. Merriam, KS / Atlanta, GA USA
    Director of Operations (Oct 2010 – Dec 2012)
    • Performed daily and special management and organizational development duties.
    • Reduced overhead and increased profit margin 316% by automating operations and commitment to product development.
    • Optimized resources by conducting cost / volume / profit and project analysis.

    Independent Consultant (Jun 2006 – Oct 2010)
    • Launched national program / division providing loss administration and vendor management for a major U.S. insurance carrier.
    • Single-handedly designed and implemented extensive operations platform to support program using PHP, HTML, and MySQL.
    • Provided workforce planning and training, organizational design, contract negotiation, and business development.

    Information Systems Manager (Apr 2001 – Jun 2006)
    • Centralized information management and communications by installing / maintaining computer networks, telephone systems, and software.
    • Managed and recruited technology vendors and staff.
    • Provided services through building reconstruction as well as corporate dissolution and new venture start-up.

1996 – 2002 Assistant Manager at Boston Market Overland Park, KS USA
  • Managed customer service, staff, hiring / discharge, inventory, food preparation, and general restaurant operations.
  • Implemented continuous process change requests from corporate office.
  • Encouraged employee competition, awarding top performers with fine dining and gift certificates.
  • Enhanced employee retention and satisfaction by organizing regular staff events.
  • Created multicultural holiday displays, winning first place in regional contest.


2015    Teaching English as a Foreign Language (TEFL / ESL) Certification
TEFL Toulouse
Toulouse, France
  • Business English concentration
  • One-to-one and classroom teaching experience (pre-intermediate / intermediate)

2014    MBA: International Human Capital Management
Bellevue University
Bellevue, NE USA
  • Related Courses: Management of Organizational Relationships, Strategies for Recruitment, Regulation / Ethics for International Business, Management of People in Society, Organizational Behavior, Strategic Management, Organizational Management, Global Operations Management Strategies

2006    BS: Business Information Systems
Bellevue University
Bellevue, NE USA


Computer Skills:
  • Proficient in Microsoft Office, Photoshop, and Windows platforms
  • Expert in HTML and PHP Website design
  • Microsoft Certified Professional (MCP): Support and Troubleshooting

Volunteer Experience:
  • Promoted performing arts as a Customer Service Attendant for the Atlanta Shakespeare Company in Atlanta, GA USA (2014 – 2015). Letter of Recommendation
  • Promoted adult education and provided cultural advocacy, public relations, fundraising, sales, and vendor management at a variety of festivals and events for Alliance Française d'Atlanta and Atlanta Greek Festival in Atlanta, GA USA (2006 – 2015).

Awards / Honors:
  • Bellevue University Dean's List Scholar
  • 2007 and 2013 "Man of the Year" awards (for volunteer work)
  • Chaplain's Leadership Award (for volunteer work)
  • School of Instruction Excellence Award (for volunteer work)
  • U.S. Private Pilot's License
  • U.S. Space Academy Certificate of Graduation
  • 5th Place: Concours National de Français
  • Multiple scholastic French awards

Disciplines of Success:
  • Focus on clear, simple, and wildly important goals.
  • Concentrate on leading measures / behaviors that affect results.
  • Engage employees and guide their ownership of organizational goals.
  • Drive motivation by holding employees accountable to each other.